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#1 Goss

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Posted 04 August 2017 - 10:03 AM

I don't know if this belongs here or not. Here's my problem. I had a Win7 machine that I downloaded and installed v19 on. I bought a one year subscription. It died, the machine did. I bought a new computer. It's pretty bad-@ss. I used my old invoice and link and downloaded and installed the program but my activation code says that it's already in use (by me). I've contacted about transferring my license like two weeks ago and never heard back from them. What can I do? I'm not exactly looking forward to spending another $80.00 to put the program on this new computer when my current subscription is only a month old. Any suggestions?



#2 pixelplucker

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Posted 04 August 2017 - 10:34 AM

Contact Jason again and they should be able to resolve that for you.



#3 Goss

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Posted 04 August 2017 - 02:05 PM

Contact Jason again and they should be able to resolve that for you.

 

I was kind of hoping that there was a quicker way(like a phone number to speak to an actual person. There used to be...). This is my only day off. Thanks anyway :)



#4 pixelplucker

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Posted 04 August 2017 - 04:37 PM

Wondering if Jason is on the road? Usually doesn't take that long to get a response back.



#5 Goss

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Posted 04 August 2017 - 05:56 PM

I sent my initial message back on the 23rd of July...



#6 Fuchur

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Posted 05 August 2017 - 12:55 AM

I think the one from yesterday came through, the other one not.
Give him a few days. Only he can help there. Since it is a new pc, you can request a new trial till he comes back to you.

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#7 Jason Simonds

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Posted 08 August 2017 - 12:34 PM

Hello,

I'm back from being on the road but working 50-60 hours a week and having testing to do. Unless something bad happens today I'm going to get back on top of emails. But I'm way behind, on support and a few other things but if today goes good I will up to date by late tonight.

 

Sorry Again,

Jason Simonds



#8 reidh

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Posted 01 November 2017 - 10:27 PM

I applied for a trial version. I got it for the 64 Windows OS. I installed it, and a little window opened up when I started it up after install, and it asked for the activation code. all i had was stuff in the license or .lic file. It didn't like that. It says to write to you to get code What does give ? here is data from .lic file:

 

master0-OLD.lic

 

LICENSE hashinc master 19.0 11-nov-2017 uncounted hostid=0018f82eaaf5
  _ck=0b31fc6328
sig="60P0452E3QJ0DVRAJQXQ1UUCAM0G2D1BN23R0F822H5QHH4EKFVPHUW10SYRU1U94F8QTEPBT4"
 
Any Bells ?


#9 Fuchur

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Posted 02 November 2017 - 01:18 AM

Hi Reidh,

 

you need to copy the lic-file to your installation folder of A:M. (next to the file "Master_64.exe" or "Master.exe") and it should be named "master0.lic". (not "master0.txt")

If you already have a master0.lic, rename it to something else (best is something like "master1.bak")

 

If the little window for the activation is poping up, the lic-file is not working / not available or the trial has expired.

 

Best regards

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#10 Simon Edmondson

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Posted 03 December 2017 - 08:27 AM

I bought a full version of V19  on 28th November and couldn't find the place to download it (?), only the subscription version.  Got one via the forum but now can't install it, I sent an email asking for the number, unfortunately haven't heard back from support yet. Tried today using the serial number from an earlier purchase.

No luck.

Can it only be done with a brand new number ?

simon


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#11 robcat2075

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Posted 03 December 2017 - 09:19 AM

I bought a full version of V19  on 28th November and couldn't find the place to download it (?), only the subscription version.  Got one via the forum but now can't install it, I sent an email asking for the number, unfortunately haven't heard back from support yet. Tried today using the serial number from an earlier purchase.

No luck.

Can it only be done with a brand new number ?

simon

 

I believe the full version will need some new key that is different from the sub version. I've never bought a full version so I'm not sure how it works.


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#12 Simon Edmondson

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Posted 03 December 2017 - 11:07 AM

Thank you Robert.

Its a bit frustrating to have to wait for it  when its all paid for but, hey ho. On with other things.

regards

simon


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#13 detbear

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Posted 22 December 2017 - 06:36 AM

Something needs to be done about this process. It shouldn't be this complicated to update. This seems to pop up over and over

on the forum. There needs to be a more automated process to get this done.



#14 Rodney

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Posted 22 December 2017 - 10:25 AM

Something needs to be done about this process. It shouldn't be this complicated to update. 

 

 

It isn't that complicated but there is a lot of misinformation out there that makes it seem to be.

For instance:

 

I bought a full version of V19  on 28th November and couldn't find the place to download it (?), only the subscription version.

 

There is only one 'version' in this respect.  There isn't a different installer for this that or the other thing.

It is the license (and it's various flavors which allows one year or permanency.

 

No CD.  (You can download and put the installer on a CD but... that'd be strange... don't do that)

There is just an installer for Windows and an equivalent installer for the Mac.

The program is not different for a subscriber vs trial vs perpetual license (it's the same program).

The license just allows a few days (trail license), one year (annual subscription) or permanent use (perpetual license).

 

Installation-wise...

The installer has to be run in order for the program to run.

The license file (master0.lic) must be placed in the same folder as the program for it to run.

If the license file isn't in the installation directory A:M will ask for an activation code (in order to create the license file).

The activation code is obtained at time of purchase (through Hash Inc).

 

Troubleshooting-wise

If the installer isn't run the program won't work

If the license file isn't in the program directory the program won't run

The license file is linked to the specific computer it is activated on so will not work on other hardware.

In the case of hardware update (new computer, etc.) Hash Inc will need to issue a new activation code to update the license.


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#15 Fuchur

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Posted 22 December 2017 - 10:54 AM

There we go... it really is that easy and it is quite easy to do.

Rodney did really nicely explain it.

Best regards

*Fuchur*


"I know, that I don't know."
See my projects, tutorials, reviews and join the German Animation:Master-Community at
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Name: Gerald Zum Gahr, alias Fuchur
What stands "Fuchur" for?

Do want to see my favorite A:M-images?
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Searching for a *.X-Exporter(DirectX) or a *.dts-Exporter(Torque) for A:M?
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And how can I export to *.FBX-files or other 3d- / game-engines?
FBX-Pipeline to Unity3d / DirectX-Pipeline to Quest3d

Need more converters? *.obj OBJ), *.lwo , *.act or *.dxf ?
Arthur Walaseks' Exporters

Searching for great and free plugins?
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You are searching for tutorials? More video- and text-tutorials can be found here:
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