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#1 Goss

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Posted 04 August 2017 - 10:03 AM

I don't know if this belongs here or not. Here's my problem. I had a Win7 machine that I downloaded and installed v19 on. I bought a one year subscription. It died, the machine did. I bought a new computer. It's pretty bad-@ss. I used my old invoice and link and downloaded and installed the program but my activation code says that it's already in use (by me). I've contacted about transferring my license like two weeks ago and never heard back from them. What can I do? I'm not exactly looking forward to spending another $80.00 to put the program on this new computer when my current subscription is only a month old. Any suggestions?



#2 pixelplucker

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Posted 04 August 2017 - 10:34 AM

Contact Jason again and they should be able to resolve that for you.



#3 Goss

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Posted 04 August 2017 - 02:05 PM

Contact Jason again and they should be able to resolve that for you.

 

I was kind of hoping that there was a quicker way(like a phone number to speak to an actual person. There used to be...). This is my only day off. Thanks anyway :)



#4 pixelplucker

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Posted 04 August 2017 - 04:37 PM

Wondering if Jason is on the road? Usually doesn't take that long to get a response back.



#5 Goss

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Posted 04 August 2017 - 05:56 PM

I sent my initial message back on the 23rd of July...



#6 Fuchur

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Posted 05 August 2017 - 12:55 AM

I think the one from yesterday came through, the other one not.
Give him a few days. Only he can help there. Since it is a new pc, you can request a new trial till he comes back to you.

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#7 Jason Simonds

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Posted 08 August 2017 - 12:34 PM

Hello,

I'm back from being on the road but working 50-60 hours a week and having testing to do. Unless something bad happens today I'm going to get back on top of emails. But I'm way behind, on support and a few other things but if today goes good I will up to date by late tonight.

 

Sorry Again,

Jason Simonds






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