I've already sent emails to sales and support departments regarding this and asking for assistance, so I hope I did the right thing.

I had to reinstall Windows through a partial system recovery that enabled me to keep my original installation directories, plus all the models and related files I've since created with the software. Unfortunately, although I have my original installation CD (version 13 with the Yeti), and I have the only book that shipped with the product at that time (TAoAM), I haven't been able to locate the serial number anywhere, which presumably was on a small card or piece of paper I've since lost after 4 years.

I'm hoping that I at least remembered to register the product back then, and that they'll be able to help me out, since I can't afford a new version at this time and I want to access my old files.

Was I right to contact the departments mentioned above and hoping they have the serial number? Or am I just S.O.L. ?

(Yes, I know I'm SOL because I didn't buy Mac, thank you. )

If you bought it from Hash then I think your chances are reasonable.

Wow. I had just written a reply and then checked my emails and there was already an answer with a number to use.

And now it's working again. For any new people wondering about the service, these guys have never disappointed me.

So here's a big THANKS! to all the staff at Hash, since the reply wasn't personally signed.

Yeah, We only pull support mail Monday - Friday. And there was a lot going on today so email was not pulled till late in the day.


Good to here everything is working.